Key Currency vs Caxton: Fees & Reviews Compared

Both Key Currency and Caxton are popular international money transfer services. But which one is better?

Below we compare them on their fees and reviews.

Fees

	Key Currency	Caxton
Homepage
Transfer Fee	No fee	No fee
Average Exchange Rate Markup	0.2% – 1%	N/A
Minimum Transfer Amount	$1	£100 (or currency equivalent)
Maximum Transfer Amount	No limit	£100,000 (or currency equivalent); £10,000 if paying with a debit card.

Reviews

	Key Currency	Caxton
Trustpilot Rating	4.9	4.8
Number of Trustpilot Reviews	1,600	4,700
iOS App Rating	N/A	4.6
Number of iOS App Reviews	N/A	7
Android App Rating	N/A	N/A
Number of Android App Reviews	N/A	N/A

Features

	Key Currency	Caxton
App Transfers	No	Yes
Online Transfers	Yes	Yes
Phone Transfers	Yes	No
In-person Transfers	No	No
Available Countries	N/A	170
Number of Currencies	37	28
Payment Methods	Bank account	Bank account Debit card
Receiving Methods	Bank account	Bank account
Cash Pickup Option	No	No
Payments Flexibility	Web platform Phone	Web platform Mobile app
Supported Languages	English	English
Transfer Speed	1-2 days	1-2 days
Dedicated Dealer	Yes	Only for business clients
Instant Custom Quote	No	No
Business Features	Spot contracts Forwards contracts Limit orders Market analysis Recurring transfers Rate alerts	Spot contracts Forwards contracts Batch payments Risk management tools Rate alerts API integration
Debit Card	None	Caxton Currency Card
Cancellation Policy	Customers must get in touch with the company to cancel transfers once they’ve been confirmed. Refunds are subject to Key Currency’s approval and granted on a case-by-case basis.	While Caxton does offer a cancellation policy, the ease of canceling an international money transfer largely depends on how quickly you act and the status of the transaction.
Suitability	Large money transfers	Small and large money transfers

Company Comparison

	Key Currency	Caxton
Year Founded	2016	2002
Headquarters	Truro, Cornwall, the UK	London, UK
Other Office Locations	The Netherlands, Portugal, and Spain	No other offices
Annual Trading Volume	£2 billion	£1 billion
Number of Employees	42	170
Number of Clients	50000	660000
Regulatory Institutions	FinCEN in the USA FCA in the UK Bank of Spain in Spain	FCA and the HMRC in the UK
Awards	Best Currency Exchange Service (ADVFN – each year from 2016 to 2023) Best Currency Provider (Online Personal Wealth Awards – 2016 and 2017)	FX Provider of the Year (FT and Investors Chronicle Awards, 2018) 5 Star Travel Prepaid Card (Moneyfacts, 2018)

Key Currency Pros & Cons

Key Currency Pros

• Great customer service
• Impressive Trustpilot score
• Zero transfer fees
• Attractive exchange rates
• Personalized support from dedicated account managers
• No limits on transfer amounts
• Flexible currency hedging options
• Wide-reaching service coverage
• Extensive industry experience
• Quick money transfers

Key Currency Cons

• Not optimal for smaller transfers
• Limited funding methods
• Lack of support for less-common currencies
• No option for instant personalized quotes
• Services not accessible for residents in the US
• Absence of a mobile app

Caxton Pros & Cons

Caxton Pros

• A variety of different payment choices
• Exceptional customer service
• Strong Trustpilot score
• No transfer fees
• Personalized service with dedicated account managers
• Beneficial travel card
• Fast international money transfers
• Option for exchange rate notifications
• Worldwide service availability

Caxton Cons

• Little support for uncommon currencies
• No instant custom quote feature
• Exclusively accessible for UK residents
• Non-transparent exchange rates

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