{"id":446,"date":"2016-06-21T20:49:19","date_gmt":"2016-06-21T20:49:19","guid":{"rendered":"http:\/\/moverdb.com\/?page_id=446"},"modified":"2026-01-08T15:20:34","modified_gmt":"2026-01-08T15:20:34","slug":"rios","status":"publish","type":"page","link":"https:\/\/moverdb.com\/sk\/rios\/","title":{"rendered":"Vysvetlenie syst\u00e9mu RIOS (Removals Industry Ombudsman Scheme)"},"content":{"rendered":"<p>Syst\u00e9m ombudsmana pre s\u0165ahovacie slu\u017eby (RIOS) sa zaober\u00e1 s\u0165a\u017enos\u0165ami na podniky s\u0165ahovacieho priemyslu. Pon\u00faka nez\u00e1visl\u00e9 slu\u017eby na rie\u0161enie sporov medzi \u010dlensk\u00fdmi spolo\u010dnos\u0165ami a ich klientmi.<\/p>\n<p><strong>K\u013e\u00fa\u010dov\u00e9 fakty o RIOS:<\/strong><\/p>\n<ul>\n<li>  V\u0161etky s\u0165a\u017enosti pre\u0161etrovan\u00e9 prostredn\u00edctvom RIOS s\u00fa bezplatn\u00e9.<\/li>\n<li>  RIOS je k dispoz\u00edcii <a href=\"https:\/\/moverdb.com\/sk\/moving-to-the-uk\/\" data-internallinksmanager029f6b8e52c=\"93\" title=\"S\u0165ahujete sa do Spojen\u00e9ho kr\u00e1\u013eovstva? 2022 \u017divotn\u00e9 n\u00e1klady a tipy na pres\u0165ahovanie\">UK<\/a> ob\u010dania.<\/li>\n<li>  Ob\u010dania Spojen\u00e9ho kr\u00e1\u013eovstva m\u00f4\u017eu vyu\u017ei\u0165 t\u00fato bezplatn\u00fa slu\u017ebu a s\u0165a\u017eova\u0165 sa na pretrv\u00e1vaj\u00faci probl\u00e9m s dom\u00e1cimi alebo komer\u010dn\u00fdmi s\u0165ahovac\u00edmi a skladovac\u00edmi spolo\u010dnos\u0165ami, ktor\u00e9 s\u00fa \u010dlenmi syst\u00e9mu ombudsmana.<\/li>\n<li>  Zistenia ombudsmana s\u00fa z\u00e1v\u00e4zn\u00e9 pre <a href=\"https:\/\/moverdb.com\/sk\/medzinarodne-stahovanie\/\" target=\"_blank\" rel=\"noopener\">s\u0165ahovacia spolo\u010dnos\u0165<\/a>, ale nie na spotrebite\u013ea.<\/li>\n<li>  S\u00fa\u010dasn\u00fdm ombudsmanom je Tony Kaye, ktor\u00fd bol vymenovan\u00fd v j\u00fani 2015. Je nez\u00e1visl\u00fd od ak\u00fdchko\u013evek <a href=\"https:\/\/moverdb.com\/sk\/international-removals\/\" data-internallinksmanager029f6b8e52c=\"27\" title=\"36 najlep\u0161\u00edch medzin\u00e1rodn\u00fdch s\u0165ahovac\u00edch spolo\u010dnost\u00ed v Spojenom kr\u00e1\u013eovstve\">s\u0165ahovacia spolo\u010dnos\u0165<\/a> alebo organiz\u00e1cie.<\/li>\n<li> Str\u00e1nka <a href=\"https:\/\/moverdb.com\/sk\/ngrs\/\">N\u00e1rodn\u00fd cech s\u0165ahov\u00e1kov a skladn\u00edkov<\/a> je v s\u00fa\u010dasnosti hlavn\u00fdm \u010dlenom.<\/li>\n<\/ul>\n<p><strong>Profil ombudsmana pre s\u0165ahovacie slu\u017eby:<\/strong><\/p>\n<p>RIOS pon\u00faka sp\u00f4sob rie\u0161enia sporov v r\u00e1mci odvetvia nez\u00e1visl\u00fdm org\u00e1nom. Tieto spory sa m\u00f4\u017eu t\u00fdka\u0165 dom\u00e1cich spotrebite\u013eov aj obchodn\u00fdch organiz\u00e1ci\u00ed. Syst\u00e9m p\u00f4sob\u00ed ako nez\u00e1visl\u00fd rozhodca, ktor\u00fd rie\u0161i spory, ktor\u00e9 sa nedaj\u00fa vyrie\u0161i\u0165 medzi samotn\u00fdmi stranami alebo prostredn\u00edctvom in\u00e9ho priemyseln\u00e9ho org\u00e1nu.<\/p>\n<p>Existuj\u00fa pomerne pr\u00edsne pravidl\u00e1 t\u00fdkaj\u00face sa druhov s\u0165a\u017enost\u00ed, ktor\u00fdmi sa RIOS m\u00f4\u017ee a nem\u00f4\u017ee zaobera\u0165 - napr\u00edklad s\u0165a\u017enosti, ktor\u00e9 s\u00fa u\u017e predmetom s\u00fadneho konania, sa nebud\u00fa rie\u0161i\u0165. <\/p>\n<p>RIOS m\u00e1 v kompetencii probl\u00e9my t\u00fdkaj\u00face sa napr\u00edklad ome\u0161kania, neposkytnutia s\u013e\u00faben\u00fdch slu\u017eieb, nadmern\u00fdch poplatkov nad r\u00e1mec dohodnut\u00fdch alebo obvinen\u00ed z neprofesion\u00e1lneho spr\u00e1vania. <\/p>\n<p>Ak chce spotrebite\u013e poda\u0165 s\u0165a\u017enos\u0165, mus\u00ed ju najprv poda\u0165 pr\u00edslu\u0161n\u00e9mu podniku - ak sa ju nepodar\u00ed vyrie\u0161i\u0165, m\u00f4\u017ee ju post\u00fapi\u0165 RIOS.<\/p>\n<p><strong>Krit\u00e9ri\u00e1 \u010dlenstva:<\/strong><\/p>\n<p>Tie nie s\u00fa uveden\u00e9 na webovej str\u00e1nke, ale s\u00fa op\u00edsan\u00e9 ako zmluva, ktor\u00fa musia \u010dlenovia syst\u00e9mu podp\u00edsa\u0165 a v ktorej s\u00fa uveden\u00e9 v\u0161etky krit\u00e9ri\u00e1. Najd\u00f4le\u017eitej\u0161ie je v\u0161ak to, \u017ee \u010dlenovia sa riadia k\u00f3dexom postupov \u00fastretov\u00fdch vo\u010di z\u00e1kazn\u00edkom, nez\u00e1visl\u00fdmi ka\u017edoro\u010dn\u00fdmi kontrolami, priebe\u017en\u00fdm monitorovan\u00edm kvality a s\u00fahlasom s dodr\u017eiavan\u00edm rozhodnut\u00ed ombudsmana v pr\u00edpade sporov so z\u00e1kazn\u00edkom.<\/p>\n<p><strong>Pr\u00edklady \u010dlensk\u00fdch spolo\u010dnost\u00ed<\/strong><\/p>\n<ul>\n<li> <a href=\"https:\/\/moverdb.com\/sk\/movecorp\/\">Movecorp<\/a><\/li>\n<\/ul>\n<p><strong>N\u00e1zory na RIOS:<\/strong><\/p>\n<p>Nez\u00e1vislos\u0165 RIOS je jedn\u00fdm z prvkov, ktor\u00e9 najviac vynikn\u00fa, ke\u010f sa objavia na webov\u00fdch str\u00e1nkach \u010dlenov. T\u00ed, ktor\u00ed ju spom\u00ednaj\u00fa, tak robia ako sp\u00f4sob poskytnutia uistenia, \u017ee z\u00e1kazn\u00edci maj\u00fa mo\u017enos\u0165 pod\u00e1va\u0165 s\u0165a\u017enosti, ktor\u00e9 nemusia nevyhnutne zah\u0155\u0148a\u0165 len rie\u0161enie s podnikom alebo odvetv\u00edm. <\/p>\n<p>\u010clenstvo v syst\u00e9me RIOS je uveden\u00e9 ako akredit\u00e1cia a sp\u00f4sob, ako odl\u00ed\u0161i\u0165 podniky od konkurencie. \u010clenstvo v syst\u00e9me RIOS sa tie\u017e ozna\u010duje ako ukazovate\u013e toho, \u017ee podnik sp\u013a\u0148a vysok\u00e9 normy ochrany spotrebite\u013ea.<\/p>\n<blockquote><p>Syst\u00e9m ombudsmana pre s\u0165ahovacie slu\u017eby bol zriaden\u00fd s cie\u013eom poskytn\u00fa\u0165 s\u0165ahovaciemu priemyslu nez\u00e1visl\u00fa slu\u017ebu na rie\u0161enie sporov medzi \u010dlensk\u00fdmi spolo\u010dnos\u0165ami a ich klientmi, dom\u00e1cimi spotrebite\u013emi aj obchodn\u00fdmi organiz\u00e1ciami, ak zmierovacia slu\u017eba poskytovan\u00e1 N\u00e1rodn\u00fdm cechom s\u0165ahovate\u013eov a skladn\u00edkov nepriniesla uspokojiv\u00fd z\u00e1ver.\n<\/p><\/blockquote>\n<p>- <a href=\"http:\/\/www.ngrs.co.uk\/ombudsman-scheme\/\" target=\"_blank\" rel=\"noopener\">N\u00e1rodn\u00fd cech s\u0165ahov\u00e1kov a skladn\u00edkov<\/a><\/p>\n<blockquote><p>V Spojenom kr\u00e1\u013eovstve neexistuj\u00fa \u017eiadne z\u00e1kony o tom, kto m\u00f4\u017ee zalo\u017ei\u0165 firmu na s\u0165ahovanie. Vy v\u0161ak mus\u00edte vedie\u0165, \u017ee svoj domov a drahocenn\u00fd majetok zverujete s\u0165ahovacej firme, ktor\u00e1 sp\u013a\u0148a vysok\u00e9 normy ochrany spotrebite\u013ea. Najlep\u0161\u00edm ukazovate\u013eom toho je h\u013eada\u0165 \u010dlena The Removals Industry Ombudsman Scheme (RIOS) a iba GUILD trv\u00e1 na tom, aby v\u0161etci jeho \u010dlenovia dodr\u017eiavali pravidl\u00e1 tejto ombudsmanskej sch\u00e9my.<\/p><\/blockquote>\n<p>- <a href=\"http:\/\/www.moveit-essex.co.uk\/news\/yjpleijb5i.html\" target=\"_blank\" rel=\"noopener\">Presun\u00fa\u0165 to s\u0165ahovanie<\/a> <\/p>\n<blockquote><p>Syst\u00e9my ombudsmanov s\u00fa zriaden\u00e9 s cie\u013eom poskytn\u00fa\u0165 z\u00e1kazn\u00edkom nez\u00e1visl\u00fd a nestrann\u00fd postup pod\u00e1vania s\u0165a\u017enost\u00ed. Syst\u00e9m ombudsmana pre s\u0165ahovacie slu\u017eby je riadnym \u010dlenom britskej a \u00edrskej asoci\u00e1cie ombudsmanov, spolu so zn\u00e1mym finan\u010dn\u00fdm ombudsmanom, ombudsmanom pre parlamentn\u00e9 a zdravotn\u00edcke slu\u017eby a 17 \u010fal\u0161\u00edmi syst\u00e9mami len v Spojenom kr\u00e1\u013eovstve.<\/p><\/blockquote>\n<p>- <a href=\"http:\/\/www.uptonsremovals.com\/moving-you\/local-domestic-moves\/\" target=\"_blank\" rel=\"noopener\">S\u0165ahovanie Glyn Upton<\/a><\/p>\n<p><strong>Webov\u00e1 lokalita:<\/strong> <a href=\"http:\/\/removalsombudsman.co.uk\/\" target=\"_blank\" rel=\"noopener\">http:\/\/removalsombudsman.co.uk\/<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>The Removal Industry Ombudsman Scheme (RIOS) deals with complaints that are made about removals industry businesses. It offers an independent service to resolve disputes between member companies and their clients. Key facts about RIOS: All complaints investigated through RIOS are done so free of charge. RIOS is available to UK citizens. UK citizens can use [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"class_list":{"0":"post-446","1":"page","2":"type-page","3":"status-publish","5":"entry"},"_links":{"self":[{"href":"https:\/\/moverdb.com\/sk\/wp-json\/wp\/v2\/pages\/446","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/moverdb.com\/sk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/moverdb.com\/sk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/moverdb.com\/sk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/moverdb.com\/sk\/wp-json\/wp\/v2\/comments?post=446"}],"version-history":[{"count":9,"href":"https:\/\/moverdb.com\/sk\/wp-json\/wp\/v2\/pages\/446\/revisions"}],"predecessor-version":[{"id":6231,"href":"https:\/\/moverdb.com\/sk\/wp-json\/wp\/v2\/pages\/446\/revisions\/6231"}],"wp:attachment":[{"href":"https:\/\/moverdb.com\/sk\/wp-json\/wp\/v2\/media?parent=446"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}