{"id":446,"date":"2016-06-21T20:49:19","date_gmt":"2016-06-21T20:49:19","guid":{"rendered":"http:\/\/moverdb.com\/?page_id=446"},"modified":"2026-01-08T15:20:34","modified_gmt":"2026-01-08T15:20:34","slug":"rios","status":"publish","type":"page","link":"https:\/\/moverdb.com\/cs\/rios\/","title":{"rendered":"Vysv\u011btlen\u00ed syst\u00e9mu RIOS (Removals Industry Ombudsman Scheme)"},"content":{"rendered":"<p>Syst\u00e9m ombudsmana pro st\u011bhov\u00e1n\u00ed (Removal Industry Ombudsman Scheme, RIOS) se zab\u00fdv\u00e1 st\u00ed\u017enostmi na st\u011bhovac\u00ed firmy. Nab\u00edz\u00ed nez\u00e1vislou slu\u017ebu pro \u0159e\u0161en\u00ed spor\u016f mezi \u010dlensk\u00fdmi spole\u010dnostmi a jejich klienty.<\/p>\n<p><strong>Kl\u00ed\u010dov\u00e1 fakta o syst\u00e9mu RIOS:<\/strong><\/p>\n<ul>\n<li>  V\u0161echny st\u00ed\u017enosti pro\u0161et\u0159ovan\u00e9 prost\u0159ednictv\u00edm RIOS jsou bezplatn\u00e9.<\/li>\n<li>  RIOS je k dispozici <a href=\"https:\/\/moverdb.com\/cs\/moving-to-the-uk\/\" data-internallinksmanager029f6b8e52c=\"93\" title=\"St\u011bhujete se do Spojen\u00e9ho kr\u00e1lovstv\u00ed? 2022 \u017divotn\u00ed n\u00e1klady a tipy na st\u011bhov\u00e1n\u00ed\">UK<\/a> ob\u010dany.<\/li>\n<li>  Ob\u010dan\u00e9 Spojen\u00e9ho kr\u00e1lovstv\u00ed mohou vyu\u017e\u00edt t\u00e9to bezplatn\u00e9 slu\u017eby a st\u011b\u017eovat si na probl\u00e9my s dom\u00e1c\u00edmi nebo komer\u010dn\u00edmi st\u011bhovac\u00edmi a skladovac\u00edmi spole\u010dnostmi, kter\u00e9 jsou \u010dleny syst\u00e9mu ombudsmana.<\/li>\n<li>  Zji\u0161t\u011bn\u00ed ombudsmana jsou pro \u00fa\u0159ad z\u00e1vazn\u00e1 <a href=\"https:\/\/moverdb.com\/cs\/mezinarodni-stehovani\/\" target=\"_blank\" rel=\"noopener\">st\u011bhovac\u00ed spole\u010dnost<\/a>, ale ne na spot\u0159ebitele.<\/li>\n<li>  Sou\u010dasn\u00fdm ombudsmanem je Tony Kaye, kter\u00fd byl jmenov\u00e1n v \u010dervnu 2015. Je nez\u00e1visl\u00fd na jak\u00e9mkoli <a href=\"https:\/\/moverdb.com\/cs\/international-removals\/\" data-internallinksmanager029f6b8e52c=\"27\" title=\"36 nejlep\u0161\u00edch mezin\u00e1rodn\u00edch st\u011bhovac\u00edch spole\u010dnost\u00ed ve Velk\u00e9 Brit\u00e1nii\">st\u011bhovac\u00ed spole\u010dnost<\/a> nebo organizace.<\/li>\n<li> The <a href=\"https:\/\/moverdb.com\/cs\/ngrs\/\">N\u00e1rodn\u00ed cech st\u011bhov\u00e1k\u016f a skladn\u00edk\u016f<\/a> je v sou\u010dasn\u00e9 dob\u011b hlavn\u00edm \u010dlenem.<\/li>\n<\/ul>\n<p><strong>Profil ombudsmana pro st\u011bhov\u00e1n\u00ed:<\/strong><\/p>\n<p>RIOS nab\u00edz\u00ed zp\u016fsob \u0159e\u0161en\u00ed spor\u016f v odv\u011btv\u00ed nez\u00e1visl\u00fdm org\u00e1nem. Tyto spory se mohou t\u00fdkat jak dom\u00e1c\u00edch spot\u0159ebitel\u016f, tak obchodn\u00edch organizac\u00ed. Syst\u00e9m funguje jako nez\u00e1visl\u00fd rozhodce, kter\u00fd \u0159e\u0161\u00ed spory, je\u017e se nepoda\u0159\u00ed vy\u0159e\u0161it mezi stranami samotn\u00fdmi nebo prost\u0159ednictv\u00edm jin\u00e9ho odv\u011btvov\u00e9ho org\u00e1nu.<\/p>\n<p>Existuj\u00ed pom\u011brn\u011b p\u0159\u00edsn\u00e1 pravidla pro druhy st\u00ed\u017enost\u00ed, kter\u00fdmi se RIOS m\u016f\u017ee a nem\u016f\u017ee zab\u00fdvat - nap\u0159\u00edklad st\u00ed\u017enosti, kter\u00e9 jsou ji\u017e p\u0159edm\u011btem soudn\u00edho \u0159\u00edzen\u00ed, nebudou \u0159e\u0161eny. <\/p>\n<p>Probl\u00e9my t\u00fdkaj\u00edc\u00ed se nap\u0159\u00edklad zpo\u017ed\u011bn\u00ed, neposkytnut\u00ed sl\u00edben\u00e9 slu\u017eby, nadm\u011brn\u00fdch poplatk\u016f nad r\u00e1mec sjednan\u00fdch nebo obvin\u011bn\u00ed z neprofesion\u00e1ln\u00edho chov\u00e1n\u00ed spadaj\u00ed do p\u016fsobnosti RIOS. <\/p>\n<p>Chce-li spot\u0159ebitel podat st\u00ed\u017enost, mus\u00ed ji nejprve podat dan\u00e9mu podniku - pokud se ji nepoda\u0159\u00ed vy\u0159e\u0161it, m\u016f\u017ee b\u00fdt p\u0159ed\u00e1na RIOS.<\/p>\n<p><strong>Krit\u00e9ria pro \u010dlenstv\u00ed:<\/strong><\/p>\n<p>Ty nejsou uvedeny na internetov\u00fdch str\u00e1nk\u00e1ch, ale jsou pops\u00e1ny jako smlouva, kterou mus\u00ed \u010dlenov\u00e9 syst\u00e9mu podepsat a kter\u00e1 stanov\u00ed v\u0161echna krit\u00e9ria. Nejd\u016fle\u017eit\u011bj\u0161\u00ed je v\u0161ak to, \u017ee se \u010dlenov\u00e9 \u0159\u00edd\u00ed kodexem praxe vst\u0159\u00edcn\u00fdm k z\u00e1kazn\u00edk\u016fm, nez\u00e1visl\u00fdmi ka\u017edoro\u010dn\u00edmi kontrolami, pr\u016fb\u011b\u017en\u00fdm sledov\u00e1n\u00edm kvality a souhlasem s dodr\u017eov\u00e1n\u00edm rozhodnut\u00ed ombudsmana ve sporech se z\u00e1kazn\u00edky.<\/p>\n<p><strong>Vzorov\u00e9 \u010dlensk\u00e9 spole\u010dnosti<\/strong><\/p>\n<ul>\n<li> <a href=\"https:\/\/moverdb.com\/cs\/movecorp\/\">Movecorp<\/a><\/li>\n<\/ul>\n<p><strong>N\u00e1zory na RIOS:<\/strong><\/p>\n<p>Nez\u00e1vislost RIOS je jedn\u00edm z prvk\u016f, kter\u00e9 nejv\u00edce vyniknou na webov\u00fdch str\u00e1nk\u00e1ch \u010dlen\u016f. Ti, kte\u0159\u00ed ji zmi\u0148uj\u00ed, tak \u010din\u00ed jako uji\u0161t\u011bn\u00ed, \u017ee z\u00e1kazn\u00edci maj\u00ed k dispozici zp\u016fsob pod\u00e1v\u00e1n\u00ed st\u00ed\u017enost\u00ed, kter\u00fd nemus\u00ed nutn\u011b zahrnovat pouze jedn\u00e1n\u00ed s podnikem nebo odv\u011btv\u00edm. <\/p>\n<p>\u010clenstv\u00ed v syst\u00e9mu RIOS je uvedeno jako akreditace a zp\u016fsob odli\u0161en\u00ed podnik\u016f od konkurence. \u010clenstv\u00ed v syst\u00e9mu RIOS je rovn\u011b\u017e popisov\u00e1no jako ukazatel toho, \u017ee podnik spl\u0148uje vysok\u00e9 standardy ochrany spot\u0159ebitele.<\/p>\n<blockquote><p>Syst\u00e9m ombudsmana pro st\u011bhov\u00e1n\u00ed byl z\u0159\u00edzen s c\u00edlem poskytnout st\u011bhovac\u00edmu pr\u016fmyslu nez\u00e1vislou slu\u017ebu pro \u0159e\u0161en\u00ed spor\u016f mezi \u010dlensk\u00fdmi spole\u010dnostmi a jejich klienty, a to jak dom\u00e1c\u00edmi spot\u0159ebiteli, tak obchodn\u00edmi organizacemi, pokud sm\u00edr\u010d\u00ed slu\u017eba poskytovan\u00e1 N\u00e1rodn\u00edm cechem st\u011bhov\u00e1k\u016f a skladn\u00edk\u016f nevedla k uspokojiv\u00e9mu z\u00e1v\u011bru.\n<\/p><\/blockquote>\n<p>- <a href=\"http:\/\/www.ngrs.co.uk\/ombudsman-scheme\/\" target=\"_blank\" rel=\"noopener\">N\u00e1rodn\u00ed cech st\u011bhov\u00e1k\u016f a skladn\u00edk\u016f<\/a><\/p>\n<blockquote><p>Ve Spojen\u00e9m kr\u00e1lovstv\u00ed neexistuj\u00ed \u017e\u00e1dn\u00e9 z\u00e1kony o tom, kdo m\u016f\u017ee zalo\u017eit st\u011bhovac\u00ed firmu. Vy v\u0161ak mus\u00edte v\u011bd\u011bt, \u017ee sv\u016fj domov a drahocenn\u00fd majetek sv\u011b\u0159ujete st\u011bhovac\u00ed firm\u011b, kter\u00e1 spl\u0148uje vysok\u00e9 standardy ochrany spot\u0159ebitele. Nejlep\u0161\u00edm indik\u00e1torem toho je hledat \u010dlena The Removals Industry Ombudsman Scheme (RIOS) a pouze GUILD trv\u00e1 na tom, aby v\u0161ichni jeho \u010dlenov\u00e9 dodr\u017eovali pravidla tohoto syst\u00e9mu.<\/p><\/blockquote>\n<p>- <a href=\"http:\/\/www.moveit-essex.co.uk\/news\/yjpleijb5i.html\" target=\"_blank\" rel=\"noopener\">St\u011bhov\u00e1n\u00ed Move It<\/a> <\/p>\n<blockquote><p>Syst\u00e9my ombudsmana jsou z\u0159\u00edzeny proto, aby z\u00e1kazn\u00edk\u016fm poskytovaly nez\u00e1visl\u00fd a nestrann\u00fd postup pro pod\u00e1v\u00e1n\u00ed st\u00ed\u017enost\u00ed. Syst\u00e9m ombudsmana pro st\u011bhov\u00e1n\u00ed je plnopr\u00e1vn\u00fdm \u010dlenem britsk\u00e9 a irsk\u00e9 asociace ombudsman\u016f, vedle zn\u00e1m\u00e9 slu\u017eby finan\u010dn\u00edho ombudsmana, parlamentn\u00edho ombudsmana a ombudsmana pro zdravotnictv\u00ed a dal\u0161\u00edch 17 syst\u00e9m\u016f jen ve Spojen\u00e9m kr\u00e1lovstv\u00ed.<\/p><\/blockquote>\n<p>- <a href=\"http:\/\/www.uptonsremovals.com\/moving-you\/local-domestic-moves\/\" target=\"_blank\" rel=\"noopener\">St\u011bhov\u00e1n\u00ed Glyn Upton<\/a><\/p>\n<p><strong>Webov\u00e9 str\u00e1nky:<\/strong> <a href=\"http:\/\/removalsombudsman.co.uk\/\" target=\"_blank\" rel=\"noopener\">http:\/\/removalsombudsman.co.uk\/<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>The Removal Industry Ombudsman Scheme (RIOS) deals with complaints that are made about removals industry businesses. It offers an independent service to resolve disputes between member companies and their clients. Key facts about RIOS: All complaints investigated through RIOS are done so free of charge. RIOS is available to UK citizens. UK citizens can use [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"class_list":{"0":"post-446","1":"page","2":"type-page","3":"status-publish","5":"entry"},"_links":{"self":[{"href":"https:\/\/moverdb.com\/cs\/wp-json\/wp\/v2\/pages\/446","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/moverdb.com\/cs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/moverdb.com\/cs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/moverdb.com\/cs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/moverdb.com\/cs\/wp-json\/wp\/v2\/comments?post=446"}],"version-history":[{"count":9,"href":"https:\/\/moverdb.com\/cs\/wp-json\/wp\/v2\/pages\/446\/revisions"}],"predecessor-version":[{"id":6231,"href":"https:\/\/moverdb.com\/cs\/wp-json\/wp\/v2\/pages\/446\/revisions\/6231"}],"wp:attachment":[{"href":"https:\/\/moverdb.com\/cs\/wp-json\/wp\/v2\/media?parent=446"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}